Question 1

What do I do if the box is damaged or parts are missing on delivery?

Accepted Answer

We recommend that you check your product for damage immediately on receipt of the product. Most of the time, only the packaging is affected, and the product itself is undamaged. If this is not the case, please contact us on 0118 315 0873. Please have your customer number or invoice ready so that we can track your order quickly. You have to contact our customer service within the first 14 days after receiving the goods if something is missing.

Question 2

Do you offer same-day or next-day delivery?

Accepted Answer

No, we do not offer same-day delivery or next day delivery. Contact our customer service team if you need a tent by a specific time. They can advise you on the best way to get your hands on a product as quickly as possible.

Delivery

What do I do if the box is damaged or parts are missing on delivery?

Do you offer same-day or next-day delivery?

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